This Privacy Policy describes how wen4d collects, uses, stores, and protects the personal data of users who access or register on our platform. We are committed to handling your information with transparency and care, in accordance with applicable data protection standards. Please read this document carefully.
wen4d ("we", "us", "our") operates the online betting and gaming platform accessible at https://wen4d.asia (the "Platform"). In the course of providing our services to users located in Malaysia and elsewhere, wen4d collects and processes certain categories of personal data. This Privacy Policy sets out our practices in relation to that data, including what we collect, why we collect it, how we use it, and the rights available to you as a data subject.
This Policy applies to all registered account holders, visitors to the Platform, and any individual whose personal data is processed by wen4d in connection with the use of our services. It should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
By registering on the Platform or continuing to use our services after being presented with this Policy, you acknowledge that you have read and understood the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform.
Data Controller: wen4d is the data controller in respect of all personal data collected and processed through the Platform. Contact details for data-related enquiries are set out in Section 15 of this Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and device identifiers. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, and deletion. |
| Data Subject | The individual to whom personal data relates — in this context, the registered user or Platform visitor. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this context, wen4d. |
| Third-Party Processor | An external service provider engaged by wen4d to process personal data on our behalf, subject to contractual data protection obligations. |
| KYC Data | Identity verification documents submitted by the user, including copies of MyKad, passport, or utility bills, collected as part of the Know Your Customer process. |
| Cookies | Small data files stored on a user's device by the Platform, used to support functionality, session management, and analytics. |
wen4d collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, Malaysian identification number (MyKad) or passport number. |
| Contact Data | Email address, Malaysian mobile phone number, residential address (for KYC purposes). |
| Financial Data | |
| Financial Data | Payment method details, deposit and withdrawal transaction records, account balances, and transaction history. Note: wen4d does not store full card numbers or full e-wallet credentials — only transaction references and method types. |
| KYC Documents | Copies of identity documents, selfies or liveness-check images, and supporting documents submitted during the verification process. |
| Betting & Gaming Data | Wagering history, game session records, bet amounts, outcomes, bonus usage, and responsible gambling tool settings. |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, and login timestamps. |
| Communications Data | Records of live chat interactions, support ticket submissions, and email correspondence with wen4d support staff. |
| Preference Data | Language preferences, notification settings, responsible gambling limit configurations, and marketing consent status. |
Sensitive Data: wen4d does not intentionally collect special category personal data (such as racial or ethnic origin, health data, or political opinions) except where strictly required for responsible gambling assessments or where voluntarily provided by the user in a support communication.
wen4d collects personal data through the following channels and mechanisms:
wen4d processes your personal data for the following purposes:
wen4d processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:
Your Consent Rights: Where wen4d relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team or updating your account notification preferences.
wen4d does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Where personal data is shared with third-party processors, wen4d requires such parties to maintain appropriate technical and organisational security measures and to process data solely for the purposes specified bywen4d.
wen4d retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus 5 years following account closure, to meet AML record-keeping requirements. |
| KYC Documents | Duration of account plus 5 years, or longer where required by applicable regulatory obligations. |
| Transaction Records | Minimum 5 years from the date of the transaction, in line with standard financial record-keeping requirements. |
| Betting and Gaming History | Duration of account plus 3 years following account closure. |
| Support Communications | 3 years from the date of the last communication, unless the matter involves an ongoing legal or compliance issue. |
| Technical / Log Data | Up to 12 months from collection, used primarily for security monitoring and fraud detection purposes. |
| Marketing Consent Records | Until consent is withdrawn, plus a reasonable period thereafter to evidence compliance. |
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.
wen4d implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While wen4d takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised use of your account.
wen4d uses cookies and similar tracking technologies to support the operation of the Platform, enhance your user experience, and gather analytical data about how the Platform is used. The following categories of cookies are employed:
Most browsers allow you to manage cookie preferences through your browser settings. However, disabling certain categories of cookies may affect your ability to use some features of the Platform. wen4d does not use cookies to serve third-party advertising or to track your activity across external websites.
Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by wen4d:
You have the right to request a copy of the personal data wen4d holds about you, along with information about how that data is used.
You may request correction of any personal data we hold about you that is inaccurate or incomplete.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or verification request is resolved.
Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing communications, at any time.
To exercise any of the rights listed above, please contact wen4d via the support channels detailed in Section 15. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a rights request.
wen4d does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for users aged 21 and above. Age verification is a mandatory step in the account registration and KYC process, and wen4d employs reasonable technical measures to prevent underage access.
If wen4d becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately using the details in Section 15.
21+ Policy: The collection and processing of personal data throughwen4d is predicated on the user being at least 21 years of age. This requirement reflects both our responsible gambling commitment and applicable minimum age standards for online gaming participation.
The wen4d Platform may contain references to third-party payment services and technology providers in the course of delivering our services. Where you interact with a third-party payment provider (such as your bank's FPX interface or a Touch 'n Go eWallet transaction screen), you will be subject to that provider's own privacy policy and data practices.
wen4d is not responsible for the privacy practices of any third-party services, and the inclusion of a payment method or technology provider on our Platform does not constitute an endorsement of their data practices. We encourage you to review the privacy policies of any third-party services you interact with when using the Platform.
wen4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. The "Last Updated" date at the top of this page will be revised accordingly whenever material changes are made.
Where amendments are material, wen4d will endeavour to provide registered users with reasonable prior notice via email or an on-screen notification. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you disagree with the changes, you should cease use of the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wen4d, please contact us through the following channels:
For data subject rights requests (access, erasure, rectification, portability), please provide sufficient information to allow us to verify your identity before we can process your request. This is to protect your data and ensure we do not disclose it to an unauthorised party.
For account closure requests, please contact live support directly and clearly state your request. Account closure does not automatically result in the immediate deletion of all personal data, as certain records must be retained in accordance with the retention periods described in Section 8.
A summary of the key principles and safeguards underpinning our approach to data privacy.
All data transmitted between your device and wen4d is protected by industry-standard SSL/TLS encryption. Your credentials, payment details, and personal information travel securely at all times.
wen4d does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to deliver and improve our services.
Mandatory identity verification ensures that only eligible players aged 21 and above access the Platform. KYC documents are encrypted in storage and handled by authorised personnel only.
You have the right to access, correct, export, or delete your personal data. Marketing consent can be withdrawn at any time. Contact our24/7 support team to exercise your rights.
wen4d retains data only as long as necessary. Account data is kept for up to 5 years post-closure for compliance purposes, after which it is securely deleted or anonymised.
In the unlikely event of a personal data breach, wen4d has incident response procedures in place to contain the breach and notify affected users promptly in accordance with applicable requirements.
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